A Channel can be set to Encrypted which means all messages are automatically secured using strong client-side encryption.
Even in non-encrypted one-to-one channels users can still choose to encrypt individual messages if they want to ensure absolute privacy.
Sometimes you want messages to have a shorter life span. Channels can be configured to auto-delete records after a given period or after everyone has read them.
You decide how long the messages should remain.
If a particular message should be kept (not expired) it can be pinned in order to retain it.
To work effectively there are times when you need to say something off-the-record (OTR). OTR messages are auto-expiring, non-searchable and never backed-up so you can always say what needs to be said.
Whenever a message expires or is deleted from a channel it will normally remain in the backup system for 7 days before it is permanently erased.
This precaution allows messages to be restored in case of accidental deletion.
If however this is not desired then channels can be configured to not utilize backups.
There is also an express backup deletion service (at extra charge) to remove expired or deleted messages from backups without waiting the usual 7 days.
Channels can be configured individually. You decide if a channel should be encrypted, have an expiration period and whether or not it should be backed up. This flexibility allows you to set up different channels for different needs such as compliance auditing, protecting sensitive information or just organising the company’s social activities.
Threads are used to naturally group conversation topics together. You simply reply to a person’s message to automatically start a new thread. Threads can be viewed on their own or seen within the overall message flow, so you always know exactly what is going on.
Common group channels can be used for projects, teams, topics and just about anything. Anyone in your organisation can join the conversation. Eg. #CarSharing
Private Channels are only visible to the members you invite. They are perfect for fixed groups or situations where only certain people need to collaborate. Eg. #Sales
Direct Messages are one-to-one channels for messages that are just between two people.
Temp Channels are used when you need to briefly coordinate activities. Eg. #GoKartWeekend. These group channels automatically archive themselves after a period of no activity.
Drag and drop files directly into the chat to share documents, reports, videos, etc.
It’s a quick way to collect people’s feedback or share some photos from the latest event without worrying about email attachment size limits.
Guest accounts can be used to invite customers, consultants, vendors and other external people into a channel whenever needed. Create a temporary support channel to discuss a customer’s incident. Or open up a channel for a one-off meeting with suppliers.
Integrate tools such as Zendesk, GitHub, Pivotal Tracker and Trello so notifications appear directly to your chosen Channel and you’re always kept up to date.